Refund Policy

At Juicy Botox, we take pride in providing high-quality products and services. We understand that sometimes issues may arise, and we are committed to ensuring customer satisfaction while maintaining fair policies.

1. Change of Mind

We do not offer refunds, exchanges, or credit notes for change-of-mind purchases, including but not limited to:

• Finding the product cheaper elsewhere

• Deciding you no longer need or want the product

• Purchasing without training and being unable to use the product

2. Faulty or Defective Products

If you believe your product is faulty or defective, please follow these steps:

1. Contact our customer service team at [Insert Email] within 7 days of receiving the item.

2. Provide proof of purchase (invoice/receipt) and clear photos or videos showing the fault.

3. We will assess the issue and determine if the fault qualifies for a refund, repair, or replacement.

4. In some cases, we may require the product to be returned for further inspection.

Minor Faults:

• If the issue is minor, we may offer a repair or replacement at our discretion.

• Returns for minor faults must be approved before sending the item back.

Major Faults:

• If the product has a major defect as per Australian Consumer Law, you are entitled to a replacement, repair, or refund.

• The item will be tested to confirm the fault before issuing a refund or replacement.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original packaging.

• The item must be returned within 14 days of approval.

• Proof of purchase is required.

4. Exclusions

We do not offer refunds or replacements for:

• Products damaged due to improper storage or handling after delivery

• Items lost, stolen, or discarded by the customer

• Damage caused by extreme weather conditions (e.g., heat or freezing temperatures)

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is deemed faulty.

• If a refund is approved, it will only cover the cost of the product, not shipping fees.

6. Refund Processing

• Approved refunds will be processed within 7-10 business days.

• Refunds will be issued to the original payment method.

• Juicy Botox reserves the right to deny a refund if the product does not meet our return conditions.

For any inquiries or to request a return, please contact our customer support at [Insert Email].

Thank you for shopping with Juicy Botox!