Shipping Policy
At Juicy Botox, we are committed to providing efficient and reliable shipping services to our customers worldwide. Please review our shipping policy below before placing your order.
Shipping Times & Carriers
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| USA | DHL, 2-5 business days | DHL, 1-3 business days |
| UK | DHL, 2-5 business days | DHL, 1-3 business days |
| Europe | DHL, 3-6 business days | DHL, 2-4 business days |
| Canada | DHL, 2-5 business days | DHL, 1-3 business days |
| New Zealand | DHL, 2-4 business days | DHL, 1-2 business days |
| Singapore | DHL, 2-5 business days | DHL, 1-3 business days |
| Other Asia | DHL, 2-5 business days | DHL, 1-3 business days |
| Australia | AU Post, 2-5 business days | AU Post, 1-3 business days |
AUSTRALIA (Domestic Shipping)
Orders within Australia are shipped via Australia Post. Delivery timeframes are approximately:
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Standard Shipping: 2-5 business days
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Express Shipping: 1-3 business days
Juicy Botox operates from [Insert Location], Australia.
INTERNATIONAL SHIPPING
1. Customs Duties and Taxes
Customers are responsible for checking and understanding any customs duties, taxes, or restrictions in their country before purchasing. Juicy Botox is not responsible for delays or additional charges due to customs processing.
2. Refund Policy for Shipment Returns
Juicy Botox does not offer refunds for international orders returned due to unpaid customs duties, incorrect address details, or failure to collect the package. It is the customer’s responsibility to ensure all necessary import fees and regulations are met.
3. Customs Duties Responsibility
Customers are fully responsible for paying any customs duties or taxes required by their country. If an order is returned due to unpaid fees, no refund will be issued.
4. Shipping Carrier
All international orders are shipped via DHL Express, ensuring fast and secure delivery.
5. Estimated Delivery Time
Delivery times vary based on location, customs processing, and local couriers:
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Express Shipping: 1-3 business days
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Standard Shipping: 3-5 business days
Please note that delays due to customs or local delivery services are beyond our control. Refunds for shipping delays are not available, though in cases of express shipping delays, you may be eligible for a partial refund of the difference between express and standard shipping costs.
6. Unforeseen Delays
Unexpected factors, such as weather conditions, customs delays, or public health concerns (e.g., COVID-19), may affect delivery times. While we will do our best to assist you, Juicy Botox is not liable for delays caused by external factors.
TERMS & CONDITIONS
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Orders are not processed or dispatched on weekends or public holidays.
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Estimated delivery dates are subject to change and are not guaranteed.
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All parcels are shipped with tracking via Australia Post (for domestic orders) or DHL (for international orders).
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If a parcel is marked “Authority to Leave” (ATL) and left unattended at the delivery location, Juicy Botox is not responsible for any lost or stolen items.
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Juicy Botox is not responsible for orders returned due to incorrect shipping details provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply for resending the package.
For further inquiries regarding shipping, please contact our customer support team at [Insert Email].
Thank you for choosing Juicy Botox!